Customer Service Supervisor
A Customer Service Supervisor plays a crucial role in ensuring excellent customer service and satisfaction within an organization.
Key Duties and Responsibilities
Supervise and train customer service representatives.
Monitor and evaluate team performance.
Handle escalated customer inquiries and complaints.
Develop and implement customer service policies and procedures.
Ensure a positive customer experience.
Skills
Leadership Skills
Training and Coaching Skills
Multitasking Abilities
Problem-Solving Abilities
Knowledge of Customer Service Software
Adaptability
Requirements
Bachelor's degree or equivalent experience.
Previous customer service supervisory experience.
Strong leadership and communication skills.
Ability to handle challenging customer situations.